Our software solution was used for a number of things, and before Syed, we trained customers and captured feedback through traditional channels. Syed’s work allowed us to track user journeys through our software, quantify our customer experiences, and make data-backed decisions. Syed’s work also allowed us to characterize and classify our customers and provide real-time guidance directly within the application.

Danny Way

President, The Viridis Group of Companies

 

Syed is a valuable contributor that is constantly looking for opportunities to improve the outcome for his customers and team members. He is great with customers one on one, tenacious with problem solving & uses creativity to come up with original solutions. great team member!

Guillermo Salazar

CEO, ICwhatUC (now IRIS CX)

 

Syed, in a short time became a go-to individual for leadership due to his knowledge in tech and ability to connect with customers on a personal level. He has received high ratings from Apple’s survey tools; measuring skill, knowledge and connectivity with customers.

Jimmy Bruen

Technical Genius Administrator, Apple

 

I worked with Syed during his time with ICwhatUC (now IrisCX) while he held the positions of CS Manager & UX Analyst. Syed takes customer-centricity seriously, constantly thinking of new ways to make life easier for his clients. He's great at spotting trends in data and making actionable recommendations or updating the product to help move the customer closer to success. Syed also has a contagious positive attitude; his presence both commands attention and brings a smile to your face.

Kristen Gray

Ex-Marketing Manager, ICwhatUC

 

Syed has been great at helping out our business for an extended period of time with all of his Pendo expertise along with navigating our entire organization to support our product led growth efforts. I truly believe he is well equipped to do any growth role as he comes onboard with an experimentation mindset and likes to iterate rapidly.

Ashwin Vasudevan

Head of Product Growth at Thryv

 

Syed was the go-to resource when it came to plg initiatives and getting the most out of Pendo. He consistently brought a collaborative mindset and made complex concepts easy to understand and apply. He's approachable, supportive and any team would benefit from having him on board.

Julie Wedinger

Product Manager at Thryv